Refund Policy

Every FZ Reserve item is made-to-order and produced using print-on-demand methods, specifically for you, after you place your order. Because a custom item cannot be restocked or resold, all sales are generally final — except for the defective, damaged, incorrect, or undelivered items described below. Please review your size, design, and order details carefully before checking out.

We stand behind our work. In extenuating circumstances, FZ Reserve will provide a replacement or a refund if an item:

• arrives defective;
• arrives damaged;
• is materially different from what you ordered; or
• is not delivered.

When an item qualifies under one of these exceptions, we will make you whole for that item — either by reproducing and reshipping it at no additional cost or by refunding what you paid for it.

Refunds are assessed per item, not per order. Where an item qualifies under the exceptions above because of a defect, damage, an incorrect product, or non-delivery — that is, an issue that is our fault — your refund or replacement for that item will make you whole for that item.

For discretionary or extenuating-circumstance requests that are not attributable to a fault on our part, any refund we choose to grant is calculated, per item, so that FZ Reserve recovers its non-recoverable production and fulfillment costs for that item. In other words, because a custom item has already been produced and cannot be resold, we do not refund below our own production cost for that item. We will always explain the calculation when we respond to your request.

Email CEO@fzreserve.com with your order number. For defective or damaged items, please include clear photos showing the issue so we can resolve it quickly.

Please report any issue within 7 days of delivery. Reporting promptly helps us investigate with the producer and arrange a replacement or refund.

Nothing in this policy limits or waives any rights you may have that cannot be waived under applicable law. This policy is intended to sit alongside those rights, not to replace them.

This Refund Policy is part of our Terms of Service.